Visitor Information and FAQs

No. Outside food and drink are not permitted inside the theatre.

Please ensure all mobile phones and electronic devices are switched off or set to silent during the performance.

No. Smoking, vaping and the use of tobacco or similar products are not permitted anywhere inside the theatre.

We ask all guests to behave respectfully towards staff, performers and fellow audience members. We operate a zero-tolerance policy towards abusive, threatening or disruptive behaviour, which may result in removal from the venue.

If you need to leave the auditorium during a performance, please do so quietly. Re-entry will be permitted at an appropriate break in the performance.

Please report lost property to a member of theatre staff. Any found items will be handed in there.

Please familiarise yourself with the emergency exits when you arrive and follow staff instructions in the event of an emergency.

Yes. Children must be supervised at all times while in the theatre. Please also check any age guidance before booking tickets.

The Stalls are located on the ground floor of the main auditorium, with 12 steps for access.

The Dress Circle is on the second level, with 27 steps to rows L–N and 45 steps to rows P–T.

The Upper Circle is the top level and is accessed via the Dress Circle.

Some seats may have a partially obscured view due to structural features such as pillars or safety rails.

Degrees of restriction vary, but your view of the stage is never completely impeded.

If you are booking online, look out for the little information icon, which highlights important seating notes including restricted view positions.

Children under 2 years old may attend selected performances without a ticket if seated on a parent or guardian's lap.

If a separate seat is required, a ticket must be purchased. Buggies and similar items must be left in the designated area, as they are not permitted inside the auditorium for health and safety reasons.

We have wheelchair accessible seats in the Stalls, and these can be purchased by calling the ticket office on 01224 641122.

The accessible seats are A3 and A4 in the front row, and K7 and K8 plus K10 and K11 in the back row.

The link below is a video that will give you an idea of what to expect when you arrive. We ask that you arrive 30 minutes before the show start time so we can get you in and settled in plenty of time before the performance begins.

Watch the accessibility video

The spec sheet also has some useful information that you should make yourself familiar with.

The stair climber works with standard manual wheelchairs. If you do have any questions, please contact the theatre on 01224 592755.

Tickets are non-refundable unless a performance is cancelled, postponed or rescheduled.

Personal expenses, including but not limited to travel and accommodation, are booked at your own risk and will not be compensated.

It is your responsibility to check your tickets carefully, as mistakes cannot always be rectified.

If you arrive late for a performance, you will be admitted at an appropriate break, which may in some cases be the interval.

There are toilets on every level of the theatre. Please ask a member of the Front of House team if you need directions.

The accessible toilet and baby changing facilities are located directly outside the Stalls main doors.

Doors usually open around 30 minutes before the performance start time, unless otherwise stated.

Policies vary depending on the performance. Please check on arrival.